Cookie Policy

Our use of cookies and similar technologies

We use cookies to support key application functionality and to improve your experience of the application.

What are cookies and why do we use them?

Cookies are small files that websites place on your computer as you browse the web. Some cookies are key to the functionality of web applications, such as security ones, or to improve your experience of application.

The below details Element’s usage of cookies:

  • pk_ref, _pk_cvar: 

    We use cookies to help us track anonymous usage data of our Element marketing website and our Element apps (Element on web, desktop and mobile, and the Element Matrix Services web app) - this data helps us understand how our users are using the application so that we can make improvements. Our analytics are powered by the Free and Open Source analytics platform Matomo, hosted entirely within our network. We don't share any analytics data with third parties.

    Description: 1 year, Type: Analytics
  • _pk_id, _pk_ses:

    We use cookies to help us track anonymous usage data of our Element marketing website and our Element apps (Element on web, desktop and mobile, and the Element Matrix Services web app) - this data helps us understand how our users are using the application so that we can make improvements.

    Description: 30 minutes, Type: Analytics
  • __cfduid:

    We use Cloudflare to mitigate the risk of DDoS attacks. Cloudflare uses the __cfduid cookie to identify individual clients behind a shared IP address and apply security settings on a per-client basis.

    Description: 4 weeks, Type: Necessary
  • connect.sid:

    We use Stripe to process payments. Stripe uses a number of cookies to support its payment processing. This cookie will only be deployed in your machine if you purchase a subscription from EMS (Element Matrix Services)

    Description: 1 week, Type: Functionality

For more details on Element’s approach to privacy and data protection, please consult our Privacy Policy.