Pricing

Flexibility between self-hosted or fully-managed in the cloud, with additional collaboration add-ons and bridges available.

Self-hosted

Starter.

All the basics
Free up to 200 users
Features include:
  • End-to-end encryption by default
  • Instant messaging and video calls
  • Admin controls
Cloud

Business.

Fully managed
$5 per user/month (paid annually)
Features include:
  • Fully managed cloud-based service
  • Enhanced admin controls
  • Supports Single Sign-On
Self-hosted or cloud

Enterprise.

Advanced controls
$10 per user/month (paid annually)
Business features, plus:
  • Self-hosted or fully managed
  • Auditing & reporting for compliance
  • Custom DNS
  • Group Sync for access control
Self-hosted

Sovereign.

Custom deployments
Priced per deployment
Enterprise features, plus:
  • Nationwide scalability
  • Antivirus / Content scanner
  • Custom mobile push gateway
  • Dedicated identity server
  • Branded mobile app (min 5K users)
Bridge your existing communication
IRC LogoXMPP logo

Compare plans.

Minimum users

Per month.

1
50
100
1000
Maximum users

Per month.

200
1000
Unlimited
Unlimited
Data history

Unlimited data history.

Available
Available
Available
Available
Productivity basics

End-to-end encrypted collaboration, messaging and video conferencing. Threads, voice messages, location sharing, read receipts and much more.

Available
Available
Available
Available

Omnichannel

SIP (self-hosted only)

PABX voice and video bridge.

Not available
Not available
Available
Available
Migration bridges

Bridges for initial six months to support migration.

Not available
Not available
Not available
Available
Ability to support bridges

Bridges for connectivity to XMPP and IRC can be added at additional cost.

Not available
Not available
Not available
Available

Conferencing

Voice and video calls

E2EE voice and video for 1:1 and group chat.

Available
Available
Available
Available

External collaboration

Federation

Enable or disable federation.

Available
Available
Available
Available
Secure border gateway (SBG)

Securely connect your private Matrix network with a wider federation.

Not available
Not available
Available
Available

Security

End-to-end encryption

The Element platform is end-to-end encrypted by default. Configuration options can enable the creation of non-encrypted chat rooms.

Available
Available
Available
Available
Private rooms

The ability to create invite-only rooms.

Available
Available
Available
Available
Single Sign-On

Support SSO through the use of LDAP, SAML, CAS, OIDC and OAuth.

Not available
Available
Available
Available
Group Sync

Automatically create and manage Spaces and user access according to policy definitions stored in backends like LDAP, AD and SCIM.

Not available
Not available
Available
Available
Custom mobile push gateway

App notifications via your own infrastructure.

Not available
Not available
Not available
Available
Antivirus

Secure content scanning by your enterprise infrastructure.

Not available
Not available
Not available
Available

Compliance

Auditing and reporting

Visible in-room auditing to capture an official record of discussion and decision-making for regulation and compliance purposes.

Not available
Not available
Available
Available
Open standard based data export

The ability to easily migrate your data, whether self-hosted or fully-managed, protecting from vendor lock-in.

Available
Available
Available
Available
Retention policies (self-hosted)

Configure rules-based retention policies to meet your organisation's processes and compliance requirements.

Not available
Not available
Available
Available
Cloud data residency

If using Element's fully managed service, select your hosting region (Europe, US).

Not available
Not available
Available

Administration

Admin Console

Powerful admin control to manage servers, users and rooms.

Available
Available
Available
Available
Element as a cloud-based service

Cloud hosting provided by Element.

Not available
Available
Available
Element as a self-hosted deployment

Hosted on-premise or in a private cloud.

Available
Not available
Available
Available
Custom DNS

Use your own custom domain (example.com) for your web address (webchat.example.com) and usernames (@you:example.com).

Available
Not available
Available
Available
Installer (self-hosted only)

For fast, best practice and scalable deployment.

Available
Not available
Available
Available
High security environment (self-hosted only)

Ability to create air-gapped, isolated and high side networks

Not available
Not available
Available
Available
Branded mobile app

Minimum 5,000 users

Not available
Not available
Not available
Available

Support

Service Level Agreement (SLA)

Response time

None
1 Business day
Urgent - 4 Business hours
Enhanced SLAs available

Be in your element.

Secure communication and collaboration.

Get in touch

Built on Matrix

Matrix is an open network for secure, decentralised communication, connecting 80M+ users over 80K+ deployments.