Pricing plans.
Sovereign and secure communications. Self-hosted, and also available air-gapped, with powerful enterprise performance and functionality.
Community.
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Open source under AGPL
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Official FOSS distribution from Element
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Free of charge frontend and backend
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Includes Element Call
Enterprise.
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Includes Synapse Pro
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Enhanced security and support
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Dynamic scaling and cost savings
Sovereign.
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Includes Synapse Pro
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Dedicated mobile push gateway
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Air-gapped installation
1-100
From 100
Per deployment
Backend
Community edition homeserver, actively developed by Element, but not for use in production environments.
Next generation homeserver for professional use that provides dynamic scaling and 90%+ resource savings compared to Community Synapse.
Advance notification of higher severity security releases to ensure the deployment is always maximally secure.
Easy deployment of security updates.
Enterprise features for corporate oversight and management.
Accessibilty conformance reports available for clients up to WCAG AA 2.2 & BITV 2.0
Element is independently audited and certified as compliant with the ISO/IEC 27001:2022 information security management standard.
Element’s products are developed in accordance with ISO/IEC 5230 ("OpenChain"), an international standard for open source license compliance.
Element holds Cyber Essentials Plus, a UK government backed certification scheme for cybersecurity.
Setup, configurations and onboarding from the Element team.
LTS versions released every 6 months for guaranteed stability; backports of critical security fixes.
For all functionality issues and bug fixes with response times based on priority.
Guaranteed response times.
4 Business hours
Enhanced SLAs available
Enable your teams with expert-led onboarding. One Time training for administrators and trainers.
Configure and control your deployment from a single pane of glass.
Integrate with enterprise identity management systems (LDAP and SCIM) to automate user management and mirror organisational structures within room hierarchies.
Authenticate users against an external LDAP or Active Directory system.
Support SSO through the use of OIDC/OAuth.
Visible in-room auditing to capture an official record of discussion and decision-making for regulation and compliance purposes.
Corporate oversight and management of your organisation’s conversations.
Configure rules-based retention policies for messages and media, to meet your organisation's processes and compliance requirements.
The ability to easily migrate your data, protecting against vendor lock-in.
Hardware-based solution to enable data sharing between information classification boundaries or domains, such as high-side and low-side environments.
Rules-based application firewall with federation controls to securely manage your Matrix network.
Enable or block federation.
Install and support for air-gapped, isolated and high-side instances. No internet connectivity needed.
Push notifications via your own infrastructure.
Official helm charts from Element. Easy Kubernetes-based installation. Ready to use with GitOps processes and Continuous Deployment (CD) tooling.
Dynamically scale to save resources and ensure a great end user experience.
Automatic failover and rolling updates for additional stability and to minimise downtime.
Support for media repository stored on S3.
Optimise resource usage for cost savings and minimised environmental impact.
Frontend
Enterprise-grade versions of the Element frontend, with server-side control for workplace use.
Fully customised app for mobile and desktop.
Add on
Add on
Apply your own brand colours to the app.
Choose your own user addresses based on your brand (for example @user:organisation.com).
Threads, read receipts, location sharing, attachments, voice messages, polls, emojis, reactions and much more.
Embedded links and share-to capabilities, file sharing, polls, reactions and more.
Widgets and integrations such as whiteboard (NeoBoard) and project management (OpenProject, Jira).
E2EE voice and video for 1:1 and group chat.
The entire platform is end-to-end encrypted by default. Configuration can enable the creation of non-encrypted chat rooms.
Verify a device using QR code or an emoji string
The ability to create invite-only rooms.
Unlimited data history.
Available on Windows, Mac and Linux. Download from the App store, Google Play, F-Droid or use in browser.
Self-hosted communications.
No single point of failure or global outages.
Secure communications between separate organisations with different frontends.
End-to-end encrypted by default. Only those in the conversation can decrypt messages and data, including voice & video.
Built on open source software to ensure users can trust the system.
No vendor lock-in, interoperable with any other Matrix-based system.
No personal phone numbers required.
