Support and SLAs

Element provides a range of support and service levels agreements (SLAs), for both cloud and on-premise deployments.

Element Business.

Element Business is a fully-managed hosting service. For specific customer issues, Element provides support during UK and US office hours and promises a response within one business day.

Element Enterprise.

Element Enterprise customers, whether self-hosted or using our fully-managed hosting service, receive a four business hour response time for urgent support.

Element Sovereign.

Element Sovereign customers, have an enhanced service level agreement (SLAs) available based on their requirement on a 24/7 basis.

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