Support and SLAs
Element provides a range of support and service levels agreements (SLAs), for both cloud and on-premise deployments.
Element Business is a fully-managed hosting service. For specific customer issues, Element provides support during UK and US office hours and promises a response within one business day.
Element Enterprise customers, whether self-hosted or using our fully-managed hosting service, receive a four business hour response time for urgent support.
Element Sovereign customers, have an enhanced service level agreement (SLAs) available based on their requirement.