Element Business.
Element Business is a fully-managed hosting service. For specific customer issues, Element provides support during UK and US office hours and promises a response within one business day.
Element Enterprise.
Element Enterprise customers, whether self-hosted or using our fully-managed hosting service, receive a four business hour response time for urgent support.
Element Sovereign.
Element Sovereign customers, have an enhanced service level agreement (SLAs) available based on their requirement.
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