Support and SLAs
Element provides a range of support and service levels agreements (SLAs), for both cloud and on-premise deployments.
Element Business.
Element Business is a fully-managed hosting service. For specific customer issues, Element provides support during UK and US office hours and promises a response within one business day.
Element Enterprise.
Element Enterprise customers, whether self-hosted or using our fully-managed hosting service, receive a four business hour response time for urgent support.
Element Sovereign.
Element Sovereign customers, have an enhanced service level agreement (SLAs) available based on their requirement.
Built on Matrix
Matrix is an open network for secure, decentralised communication, connecting 80M+ users over 80K+ deployments.
