Pricing plans.

Sovereign and secure communications. Self-hosted, and also available air-gapped, with powerful enterprise performance and functionality.

Community.

Non-professional deployments and evaluations.

Enterprise.

Professional use, enterprise-grade performance and features.
Talk to an expert
Priced per seat/month

Sovereign.

Complete sovereignty with no dependence on the internet.
Community
Enterprise
Sovereign
Minimum users

1+

100+

Per deployment

Backend

homeServer
Synapse

Community edition homeserver, actively developed by Element, but not for use in production environments.

Synapse PRO

Next generation homeserver for professional use that provides dynamic scaling and 90%+ resource savings compared to Community Synapse.

Security enhancements
Advance Security Advisory

Advance notification of higher severity security releases to ensure the deployment is always maximally secure.

Curated full stack security updates

Easy deployment of security updates.

Compliance
Corporate compliance and control

Enterprise features for corporate oversight and management.

Cyber Resilience Act compliance
Software Bill of Materials (SBOMs)
Global accessibility compliance

Accessibilty conformance reports available for clients up to WCAG AA 2.2 & BITV 2.0

ISO/IEC 27001:2022

Element is independently audited and certified as compliant with the ISO/IEC 27001:2022 information security management standard.

ISO/IEC 5230

Element’s products are developed in accordance with ISO/IEC 5230 ("OpenChain"), an international standard for open source license compliance.

Cyber Essentials Plus

Element holds Cyber Essentials Plus, a UK government backed certification scheme for cybersecurity.

Support
Installation support

Setup, configurations and onboarding from the Element team.

Long Term Support (LTS)

LTS versions released every 6 months for guaranteed stability; backports of critical security fixes.

Level 3 support

For all functionality issues and bug fixes with response times based on priority.

Service Level Agreement (SLA)

Guaranteed response times.

4 Business hours

Enhanced SLAs available

Training and Deployment

Enable your teams with expert-led onboarding. One Time training for administrators and trainers.

Administration
Admin Console

Configure and control your deployment from a single pane of glass.

Advanced identity management

Integrate with enterprise identity management systems (LDAP and SCIM) to automate user management and mirror organisational structures within room hierarchies.

LDAP / AD authentication

Authenticate users against an external LDAP or Active Directory system.

Single Sign-On

Support SSO through the use of OIDC/OAuth.

Auditing and reporting

Visible in-room auditing to capture an official record of discussion and decision-making for regulation and compliance purposes.

Moderating

Corporate oversight and management of your organisation’s conversations.

Retention policies

Configure rules-based retention policies for messages and media, to meet your organisation's processes and compliance requirements.

Data export

The ability to easily migrate your data, protecting against vendor lock-in.

Internal & External collaboration
Cross domain gateway

Hardware-based solution to enable data sharing between information classification boundaries or domains, such as high-side and low-side environments.

Secure border gateway

Rules-based application firewall with federation controls to securely manage your Matrix network.

Federation

Enable or block federation.

Deployment
Air-gapped deployment

Install and support for air-gapped, isolated and high-side instances. No internet connectivity needed.

Custom mobile push gateway

Push notifications via your own infrastructure.

Support for OpenShift
Helm charts

Official helm charts from Element. Easy Kubernetes-based installation. Ready to use with GitOps processes and Continuous Deployment (CD) tooling.

Scaling, availability and efficiency
Auto-scaling

Dynamically scale to save resources and ensure a great end user experience.

High availability and rolling updates

Automatic failover and rolling updates for additional stability and to minimise downtime.

S3 support

Support for media repository stored on S3.

Resource savings

Optimise resource usage for cost savings and minimised environmental impact.

Frontend

Workplace app
Element Pro

Enterprise-grade versions of the Element frontend, with server-side control for workplace use.

Self-Branded App

Fully customised app for mobile and desktop.

Add on

Add on

Custom colour themes

Apply your own brand colours to the app.

Custom domain

Choose your own user addresses based on your brand (for example @user:organisation.com).

Messaging & collaboratioN
Messaging

Threads, read receipts, location sharing, attachments, voice messages, polls, emojis, reactions and much more.

Collaboration

Embedded links and share-to capabilities, file sharing, polls, reactions and more.

Integrations

Widgets and integrations such as whiteboard (NeoBoard) and project management (OpenProject, Jira).

Voice and video calls (Element Call)

E2EE voice and video for 1:1 and group chat.

End-to-end encryption

The entire platform is end-to-end encrypted by default. Configuration can enable the creation of non-encrypted chat rooms.

Cross-signed device verification

Verify a device using QR code or an emoji string

Private rooms

The ability to create invite-only rooms.

Data history

Unlimited data history.

Mobile and desktop

Available on Windows, Mac and Linux. Download from the App store, Google Play, F-Droid or use in browser.

Built on the Matrix Open standard
Own and control your data

Self-hosted communications.

Decentralised

No single point of failure or global outages.

Interoperability

Secure communications between separate organisations with different frontends.

Security

End-to-end encrypted by default. Only those in the conversation can decrypt messages and data, including voice & video.

Open source

Built on open source software to ensure users can trust the system.

Independence

No vendor lock-in, interoperable with any other Matrix-based system.

Protects end user privacy

No personal phone numbers required.

Maximum 1 set up per product (includes only one (1) production server and one (1) test server. Additional servers will be subject to the same price minimums)