Pricing

Flexibility between self-hosted or fully-managed in the cloud, with additional collaboration add-ons available.

Self-hosted

Features include:

End-to-end encryption by default
Instant messaging and video calls
Admin controls

Cloud

Starter features, plus:

Fully managed cloud-based service
Enhanced admin controls
Supports Single Sign-On

Self-hosted or cloud

Business features, plus:

Self-hosted or fully managed
Auditing & reporting for compliance
Custom DNS
Group Sync for access control

Self-hosted

Enterprise features, plus:

Nationwide scalability
Antivirus / Content scanner
Custom mobile push gateway
Dedicated identity server
Branded mobile app (min 5K users)

Compare plans.

Minimum users

Per month.

100

1000

Maximum users

Per month.

200

1000

Unlimited

Data history

Unlimited data history.

Productivity basics

End-to-end encrypted collaboration, messaging and video conferencing. Threads, voice messages, location sharing, read receipts and much more.

Conferencing

Voice and video calls

E2EE voice and video for 1:1 and group chat.

External collaboration

Federation

Enable or disable federation.

Secure border gateway (SBG)

Securely connect your private Matrix network with a wider federation.

Security

End-to-end encryption

The Element platform is end-to-end encrypted by default. Configuration options can enable the creation of non-encrypted chat rooms.

Private rooms

The ability to create invite-only rooms.

Single Sign-On

Support SSO through the use of LDAP, SAML, CAS, OIDC and OAuth.

Group Sync

Automatically create and manage Spaces and user access according to policy definitions stored in backends like LDAP, AD and SCIM.

Custom mobile push gateway

App notifications via your own infrastructure.

Antivirus

Secure content scanning by your enterprise infrastructure.

Compliance

Auditing and reporting

Visible in-room auditing to capture an official record of discussion and decision-making for regulation and compliance purposes.

Open standard based data export

The ability to easily migrate your data, whether self-hosted or fully-managed, protecting from vendor lock-in.

Retention policies (self-hosted)

Configure rules-based retention policies to meet your organisation's processes and compliance requirements.

Cloud data residency

If using Element's fully managed service, select your hosting region (Europe, US).

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Administration

Admin Console

Powerful admin control to manage servers, users and rooms.

Element as a cloud-based service

Cloud hosting provided by Element.

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Element as a self-hosted deployment

Hosted on-premise or in a private cloud.

Custom DNS

Use your own custom domain (example.com) for your web address (webchat.example.com) and usernames (@you:example.com).

Installer (self-hosted only)

For fast, best practice and scalable deployment.

High security environment (self-hosted only)

Ability to create air-gapped, isolated and high side networks

Branded mobile app

Minimum 5,000 users

Support

Service Level Agreement (SLA)

Response time

None

1 Business day

Urgent - 4 Business hours

Enhanced SLAs available

Self-hosted plans. Maximum 1 set up per product (includes only one (1) production server and one (1) test server. Additional servers will be subject to the same price minimums)

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