PLANS & PRICING

Be in control of your data, and your budget.

Your own service, run by us.

The Element app is free, for everyone, forever.  

You can host your account for free on your own hardware or on a free public server like matrix.org. Or you can use a paid service.

Element Matrix Services gives you a hassle-free way to retain full ownership of your data and conversations: we host it, under your control. You are in a safe decentralised and end-to-encrypted environment.

Being the world’s biggest Matrix hosting platform, it also delivers robust performance and outstanding service.

No datamining, no eavesdropping, and no lock-in.

Compare plans for Element Matrix Services

Our plans are designed to fit the needs of a wide range of audiences. They vary by number of users, and features included. Check out which size and functionalities work best for you - whether you're after a personal, community, team or enterprise use case. And sign up instantly!

Fair billing policy

Only pay for the users that stick around.

We only charge you for monthly active users, and only if they have been using your server for more than two days, protecting you from sudden surges of users.

Flexible limits.

Found your ideal feature-set but want more users than included in a given plan? No worries; each plan can be upgraded to accommodate more users at the same per user flat rate, thanks to our 'additional users' bundles.

Unlimited guests and federated users.

Guests aren't counted as active users, allowing them to preview rooms before signing up. Similarly you won't pay for federated users, registered on another server and chatting in the same rooms as you.

Plans



Prices
(based on annual billing)
Tax not included

Nickel

Ideal for personal use
and small teams

$2 / user / month

Silver

Perfect for teams
or clubs

$2 / user / month

Gold

For enterprises & communities

$4 / user / month

Platinum

Large organisations
and public sector

Based on scope

Active users included

Monthly price
(based on annual billing)

Additional users bundles

5

$10 / month

$10 per 5 users

25

$50 / month

$20 per 10 users

100

$400 / month

$400 per 100 users

10,000+

Based on scope


Decentralised network

Data ownership & portability

Genuine end-to-end encryption

Cross-signing to verify participants

Custom DNS

Ability to disable federation

Community moderation

Unlimited push notifications

Read receipts

Migration tools

Translations

Integrated social sign-in

Open network to connect to millions of users

Slack bridge

IRC bridge (get in touch)

Add-on

Add-on

Add-on

Add-on

Add-on

Add-on

Included

Included

Your own branding

Choose your country-level hosting

Single Sign On (LDAP, SAML, OIDC, CAS...)

One business day support SLA

99.9% uptime SLA

Customised mobile app

Address book and directory integration

Federation-based approved listings

Configurable retention policies

Additional dedicated moderation

Antivirus

Ability to disable E2EE

On-premise hosting

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-

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Plans

Below are our plans, all prices are based on annual billing. Compare features between plans here.

Taxes not included in pricing.

Nickel

5 active users

$2 user/month

Ideal for personal use and small teams

Silver

25 active users

$2 user/month

Perfect for teams or clubs

Gold

100 active users

$4 user/month

For enterprises & communities

Platinum

10,000 + active users

Bespoke

For enterprises & communities

Feature comparison

Active users included

Nickel

5

Silver

25

Gold

100

Platinum

10,000+

Monthly price

Based on annual billing

Nickel

$10 /month

Silver

$50 /month

Gold

$400 /month

Platinum

Based on scope

Additional users bundle

Nickel

$10 /5 users

Silver

$20 /10 users

Gold

$400 /100 users

Platinum

Based on scope

Decentralised network

Nickel

Silver

Gold

Platinum

Data ownership & portability

Nickel

Silver

Gold

Platinum

Genuine end-to-end encryption

Nickel

Silver

Gold

Platinum

Cross-signing to verify participants

Nickel

Silver

Gold

Platinum

Custom DNS

Nickel

Silver

Gold

Platinum

Ability to disable federation

Nickel

Silver

Gold

Platinum

Community moderation

Nickel

Silver

Gold

Platinum

Unlimited push notifications

Nickel

Silver

Gold

Platinum

Read receipts

Nickel

Silver

Gold

Platinum

Migration tools

Nickel

Silver

Gold

Platinum

Translations

Nickel

Silver

Gold

Platinum

Integrated social sign-in

Nickel

Silver

Gold

Platinum

Open network to connect to millions of users

Nickel

Silver

Gold

Platinum

Slack bridge

Nickel

Add-on

Silver

Add-on

Gold

Add-on

Platinum

IRC bridge

Get in touch to find out more

Nickel

Add-on

Silver

Add-on

Gold

Add-on

Platinum

Your own branding

Nickel

Silver

Gold

Platinum

Choose your country-level hosting

Nickel

Silver

Gold

Platinum

Single Sign On

(LDAP, SAML, OIDIC, CAS...)

Nickel

Silver

Gold

Platinum

One day business support SLA

Nickel

Silver

Gold

Platinum

99.9% uptime SLA

Nickel

Silver

Gold

Platinum

Customised mobile app

Nickel

Silver

Gold

Platinum

Address book and directory integration

Nickel

Silver

Gold

Platinum

Federation-based approved listing

Nickel

Silver

Gold

Platinum

Configurable retention policies

Nickel

Silver

Gold

Platinum

Additional dedicated moderation

Nickel

Silver

Gold

Platinum

Anti-virus

Nickel

Silver

Gold

Platinum

Ability to disable E2EE

Nickel

Silver

Gold

Platinum

On-premise hosting

Nickel

Silver

Gold

Platinum

Sign up

Get started with Element Matrix Service

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Free for up to five users for one month

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